How long does it take to process my order?

We aim to dispatch all standard orders within 1-2 working days, with delivery times on-top of this.

You will receive an email to let you know your order has been dispatched, and this will have your tracking or reference number details. Please do check your junk.

Express orders are dispatched the same day (Monday - Friday) when placed by 1pm.

How long does delivery take?

Please order in plenty of time, as delivery estimates are not guaranteed, and depend on how busy Royal Mail are.

We aim to dispatch all orders in 1-2 working days from when the order was placed. 

Our standard delivery is Tracked 48, which typically takes 2-4 days to arrive, once dispatched

Our express delivery is Tracked 24, which typically takes 1-2 days to arrive, once dispatched.

We prioritise the dispatch of express orders, and when placed by 1pm they are dispatched the same day ( Mon-Fri )

How much does delivery cost?

Our standard delivery costs £3.95, and is free for all orders of £40 and over. 

Express shipping costs £5.95, or £2 if you spend £40 or over.

Do you offer express shipping?

Yes, express shipping is £5.95 or £2.00 if you spend £40 or over.

Express delivery is sent using Royal Mail Tracked 24 service which typically takes 1-2 days.

Orders placed using express delivery will be shipped the same day if ordered before 1pm Monday - Friday.

Orders placed after 1pm will be dispatched the following working day.

Do you ship internationally? 

Yes we do!

We currently ship to Europe, Australia, New Zealand, USA and Canada.

Prices vary depending on where you are shipping and how heavy your parcel is.

Will I have to pay Customs Duty?

All orders to Europe under 150 EUROS will not have to pay any custom duties.

All orders to USA, Australia and Canada are also exempt from customs duties.

Other countries may charge custom duties.

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities.

The amount payable is usually calculated based on the value of the goods and the type of goods being imported.

If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a shipping and handling fee will be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!

My delivery hasn’t arrived - what should I do? 

You can track your order status from your order confirmation email, and your subsequent dispatch confirmation email. The latter will contain your tracking information.

Please track this via the royal mail website before contacting us - it may be that your order has been left with a neighbour, or returned to the delivery office if no one was in to accept it. 

All of our delivery times are estimates provided by Royal Mail. Unfortunately, once we pass our items over to our delivery partner, delays are out of our control. We will however try our best to assist where we can, as we know how important it is that you get your items on time.

If your order has not arrived within the below timeframe, please contact us for the order to be resent. 

UK - 2 weeks from date of dispatch

International - 6 weeks from date of dispatch