We are always here to help, and have documented our most frequently asked questions below.
If you need more help, please don't hesitate to get in touch!
Our staff work shifts between 9am-5pm, Monday - Friday.
Orders are not dispatched over the weekend, or bank holidays.
On rare occasions, we may run out of an item you have placed an order for - if this happens we will contact you via email to offer a refund, replacement or give you a date when we can send on the out of stock item/s.
We aim to dispatch all standard orders, apart from candles, within 1-2 working days, with delivery times on-top of this.
You will receive an email to let you know your order has been dispatched, and this will have your tracking or reference number details. Please do check your junk.
Express orders are dispatched the same day (Monday - Friday) when placed by 1pm.
Candles are made to order and are subject to a 3 day dispatch time - these are clearly marked as such.
We have a 30 day return policy from the day your product is delivered. If you have decided that you no longer want or need your item, you can return it to us free of charge providing the item has not been used and is in its' original condition. Any packaging of the item must be unopened.
Please email us at email@example.com or use our contact us form, and we can send over a pre-paid return label. Once we have received your items, we will issue you a full refund.
We are happy to accept guest blog post submissions that align with our values and audience. Please email firstname.lastname@example.org for more information.
We offer bridal boutiques and selected gifting websites access to our products at trade prices. We only offer our own, Team Hen, products at trade prices and do not resell products we purchase from 3rd parties.
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