Team Hen FAQs

We are always here to help, and have documented our most frequently asked questions below.

If you need more help, please don't hesitate to get in touch!

General
What are your office hours?
 

Our staff work shifts between 9am-5pm, Monday - Friday. 

 

Orders are not dispatched over the weekend, or bank holidays.

 
Whats the best way to contact you?
 
 
How do I signup to your newsletter?
 
 
Orders
What happens if you run out of stock?
 

On rare occasions, we may run out of an item you have placed an order for - if this happens we will contact you via email to offer a refund, replacement or give you a date when we can send on the out of stock item/s.

 
A product I want to purchase is marked as 'Out Of Stock' - will these come back in stock?
 
 
Can I add to my order once its been placed?
 
 
I don’t live in the UK - can I still place an order?
 
 
Shipping
How long does it take to process my order?
 

We aim to dispatch all standard orders, apart from candles, within 1-2 working days, with delivery times on-top of this.

 

You will receive an email to let you know your order has been dispatched, and this will have your tracking or reference number details. Please do check your junk.

 

Express orders are dispatched the same day (Monday - Friday) when placed by 1pm.

 

Candles are made to order and are subject to a 3 day dispatch time - these are clearly marked as such.

 
How long does delivery take?
 
 
How much does delivery cost?
 
 
Do you ship internationally?
 
 
My delivery hasn’t arrived - what should I do?
 
 
Do you offer express shipping?
 
 
Returns
Can I return my order if I change my mind?
 

We have a 30 day return policy from the day your product is delivered. If you have decided that you no longer want or need your item, you can return it to us free of charge providing the item has not been used and is in its' original condition. Any packaging of the item must be unopened.

 

Please email us at support@teamhen.co.uk or use our contact us form, and we can send over a pre-paid return label. Once we have received your items, we will issue you a full refund.

 
What do I do if my order arrives damaged or incomplete?
 
 
Where can I return my products?
 
 
How long will my return take to process?
 
 
Press
Do you accept guest post submissions?
 

We are happy to accept guest blog post submissions that align with our values and audience. Please email press@teamhen.co.uk for more information.

 
We’d love to feature Team Hen on our blog!
 
 
Who do we contact for comment or press opportunities?
 
 
Trade
Do you offer your items at trade prices?
 

We offer bridal boutiques and selected gifting websites access to our products at trade prices. We only offer our own, Team Hen, products at trade prices and do not resell products we purchase from 3rd parties.

 
How can I apply for a trade account?
 
 
Where can I view your trade collection?
 
 
How long does it take to process trade orders?
 
 
Klarna
What is Klarna?
 

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.

 
Can I pay with Klarna?