You must return your items no later than 14 days after the day on which the items are delivered to you.

You must return the item(s) in the same condition in which you received them, in their original packaging. You are asked to take reasonable care of the items, and all products must be returned in a new and unused state, in perfect condition, with all protective materials in place.

We reserve the right not to accept any return if the product shows signs of unreasonable wear or has been used, damaged or altered from its original condition in any way.

Any returns are at your own risk, and remain your responsibility until they are safely received by us. We recommend that you return your items by Royal Mail Tracked 48. Returns must only be made to our returns address. Do not return your parcel to a collection point or it will not be collected / refunded.

You will be responsible for paying for your own shipping costs for returning your item(s). Returns lost in the post are not the responsibility of Team Hen Ltd, so we advise using a reliable shipping method with tracking to ensure the safe return of the item(s).

Swimwear and pierced jewellery cannot be returned for hygiene reasons.

BOGOF: If you are returning items bought with our 'Buy One Get One Free', you will only be refunded when the item/s is returned in multiples of 2. If you return 1, that would be your free item and would not be refunded. Items purchased during with BOGOF discount are viewed as pairs, one being the purchased pair and the other being the free pair.