Refund policy

Returns & Refunds

We hope you love your order. If something isn’t right, here’s how we can help.

Can I return something?
Yes. You can return items within 30 days of delivery, as long as they’re unused, in perfect condition and in their original packaging with any protective materials still in place. Please email us at support@teamhen.co.uk before sending anything back.

We may not be able to accept items that have been used, worn, damaged or altered.

Is there anything I can’t return?
For hygiene reasons, we can’t accept returns of swimwear or pierced jewellery. Personalised items can’t be returned unless they’re faulty, because they’re made just for you. We also can’t accept returns of food, sweets or alcohol.

How do I send a return?
Post your return to:
Team Hen, 9 Beaufort Court, Roebuck Way, Knowlhill, Milton Keynes, MK5 8HL

Please send it to this address only. Parcels sent to a collection point won’t be collected or refunded. Return postage is paid by you, and items are your responsibility until they reach us, so we recommend a tracked service such as Royal Mail Tracked 48.

When will I get my refund?
We’ll issue the refund to you within 7 days of receiving your return, using your original payment method.

If you return your whole order, we’ll also refund the standard delivery charge. We can’t refund the Express part of a delivery charge. If you return only part of your order, the original delivery cost isn’t refunded.

Something’s missing or wrong with my order
This rarely happens, but please check your order and all the packaging first. If something is still missing or incorrect, email us at support@teamhen.co.uk within 7 days of delivery and we’ll put it right.

My item arrived damaged or faulty
We’re so sorry. Please email support@teamhen.co.uk within 7 days of delivery, with a description of the problem and a photo if you can. Please keep the item, as we’ll need it back to refund or replace it.