Any time. Our website is open 24/7. Our team is in the office from 9am to 4pm, Monday to Friday, excluding bank holidays, and we’ll reply to emails as quickly as we can.

Yes, if you’re near Milton Keynes. Choose local collection at checkout to save on delivery. We’re not able to offer in-person browsing or payment on collection.

Yes, you can pay with Klarna, including Pay in 3. See our Klarna FAQ for details.

Yes. Use our Build Your Own tools to pick every item for a hen party bag, a bride gift, a bridesmaid gift or a maid of honour gift.

Personalised items can take up to 7 working days to make. If your order includes one, we’ll send everything together once it’s ready

Yes, if you’re 18 or over. When you order alcohol, you confirm that you and the person receiving it are 18 or over. Royal Mail may ask for ID on delivery and can refuse to hand over the parcel without it.

Orders placed by 2pm, Monday to Friday, are usually dispatched the same day, unless we’re exceptionally busy. Orders placed after 2pm, at the weekend or on a bank holiday go out the next working day. We’ll email you a tracking number once your order is on its way, so please check your junk folder.

Standard delivery (Royal Mail Tracked 48) is £3.95, or free on orders of £35 and over. Express delivery (Royal Mail Tracked 24) is £5.95, or £2 when you spend £50 or more.

Standard delivery usually takes 2 to 4 days after dispatch, and Express usually takes 1 to 2 days. These are Royal Mail’s estimates and aren’t guaranteed, so please order in plenty of time before your hen.

Not at the moment. We only deliver to UK addresses.

Check the tracking link in your dispatch email first, as it may be with a neighbour or at your local delivery office. If it hasn’t been scanned for a few days, or hasn’t arrived within 10 days of dispatch, email us at support@teamhen.co.uk.

Please check with neighbours and around your property first. If it’s still missing, email us and we’ll look into it with Royal Mail. If you think your parcel has been stolen, we’ll need a police crime reference number.

If you’ve asked for your parcel to be left somewhere safe, either at checkout or through your delivery preferences in the Royal Mail app, it counts as delivered as soon as it’s left there. From that point it’s your responsibility, so we can’t accept liability if it’s lost, stolen or damaged afterwards. If you’d rather not take that risk, it’s worth removing your safe place preference before your order arrives.

Yes, within 14 days of delivery, as long as it’s unused, in perfect condition and in its original packaging. Please email support@teamhen.co.uk before sending anything back. See our full Returns & Refunds policy.

Swimwear and pierced jewellery can’t be returned for hygiene reasons. Personalised items can’t be returned unless they’re faulty. Food, sweets and alcohol can’t be returned once the seal has been opened.

Post it to Team Hen, 9 Beaufort Court, Roebuck Way, Knowlhill, Milton Keynes, MK5 8HL. Please don’t send it to a collection point, or it won’t reach us. Return postage is paid by you, and we recommend a tracked service.

Within 14 days of us receiving your return, using your original payment method. If you return your whole order, we’ll also refund the standard delivery charge.

Please check your order and all the packaging first. If something is still missing or incorrect, email us at support@teamhen.co.uk within 7 days of delivery.

We’re sorry. Please email support@teamhen.co.uk within 14 days of delivery, with a photo if you can, and keep the item so we can refund or replace it.